Start by contacting customer service, telling them you received a gift, but there was no order number included. Just don't overdo it. Account active If it's a gift you're returning, you might want to ask the person for the number. At the top right corner of the home screen on a computer or when you click the three parallel lines at the top left screen on mobile, hit the "Orders" button. Although, on the one hand, Amazon's plethora of return options means more choices when returning purchases, Amazon often presents only the default return method, making you dig for cheaper or more convenient ways to send your stuff back. Whichever way you go, though, you'll still need to decide exactly how you want to send the item back. It's rare, but it happens, and the usual cause of an Amazon ban is serial purchase returns. After hitting the "Return" button, you will be brought to a screen with all other eligible items (those within the 30-day return window, e.g.). Note: If you choose an option that puts the onus for return on Amazon, like "Wrong item was sent," your return will be free of charge. Amazon has earned its reputation (and $5.2 billion so far this year) by making online shopping fast and easy, but the same can't always be said about its return process. Tape up the box good and tight -- and even tape over the return label so it won't get damaged -- then put the package near your front door so you don't forget to set it out on the next business day. Here are all the various return reasons Amazon gives you to choose from as well as a description of exactly what they mean: Free UPS pickup is our favorite option for Amazon returns. It's important to be as honest and precise here as possible. If you have either of those, you can start your return here. On a computer, you will see next to each item a list of options with linked buttons including one reading "Return or replace items." . Only orders fulfilled by Amazon are eligible for all return benefits the company offers — remember that many Amazon products are listed, processed, and sold by third parties. since. Worst case, the UPS driver will leave a prepaid mailing label that you'll have to apply to the package yourself, then you'll have to cart the thing to the nearest UPS Store or UPS Dropoff location. you can send an e-gift card from amazon to an e-mail address. Subscribe to the How To newsletter, receive notifications and see related stories on CNET. Stuck with a gift or two you don’t like? It's rare, but it happens, and the usual cause of an Amazon ban is serial purchase returns. If you do happen to forget to leave your return outside for UPS, in the best case scenario UPS will leave a note and attempt pickup two more times. After that, it should be smooth sailing. Unfortunately the item is too small which is embarrassing but I would like to return it and get something else from the same store. which you can tap to be brought to a screen with the same options. Unfortunately, items that were purchased from an Amazon third-party seller must be returned by the original purchaser—meaning you won’t be able to return those items by yourself (bummer). Once you have selected a reason, hit the yellow "Continue" button; you will be brought to a screen offering you the option of an exchange, wherein you can apply the refund to another purchase, or to have the cash refunded directly to you. A leading-edge research firm focused on digital transformation. Then you can shop for something you want, without the gift giver being hurt that you didn’t like the original item (unless they come over and ask to see it—then you’re in trouble). I’m an Amazon user myself, so I checked their website - and - talked to a customer service person. We delete comments that violate our policy, which we encourage you to read. Assuming you have purchased an item that is eligible for return to Amazon and you want to send it back, start the return process by signing into your Amazon account. There will also be a tab reading "Why are you returning this" and a dropdown menu, "Choose a response," with options like "No longer needed" and "Missing or broken parts" to name a few. But even though Amazon will issue the refund as soon as UPS takes possession of your return package, it still could take another three to five business days to show up in your account. To get to the UPS Pickup option, which is the only way to return items without leaving home, you'll have to scroll down and possibly even click on a link that reads something like 2 other return options. We also know that this period after Christmas is the busiest time of the year for retailers when it comes to returning … Yes you can ! How to cancel your Amazon Prime membership, How to contact Amazon for help when you have a problem with your account, How to start selling items on Amazon — a step-by-step guide. But then you're stuck spending the money at Amazon. So even though this online retail powerhouse makes it almost painfully easy to click and order this, that, and the other thing (anything, e.g.