‎18-06-2020 Contacting 2 Tiers of Cox Video Tech support in Virginia USA. They asked me to update my firmware on the Apple TV, which was already up to date. 23:30. ‎22-06-2020 In response to frankie195. This site contains user submitted content, comments and opinions and is for informational purposes only. Then, tap Storage > Clear Data and confirm with OK. Retry the video. experiencing the same thing. App error maybe? Really ruins the experience, also the app is not fluid and you can't buy/rent movies. This has done the trick. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. In response to frankie195. on Bought my Apple 4K TV the last week of Aug 2019 and Amazon Prime Video worked great. Bought my Apple 4K TV the last week of Aug 2019 and Amazon Prime Video worked great. Do you have an Amazon Prime subscription? This was working fine about a week ago. The most they did was creat a ticket. Close the Prime Video app (or your web browser, if you’re watching on a computer) on your device and restart it. As other Apple TV apps are giving me 4K content without error, the problem is either an issue with a new version of the Amazon Prime app (updated 1 week ago) or an issue with Amazon's streaming servers. BeantownMac, Sep 12, 2019 5:53 PM in response to natdev, User profile for user: It won’t play videos and only gives me a message, “Something went wrong. I've reverted to using the Amazon app native to my Samsung TV until Amazon/Apple resolve this issue which only seemed to occur after the recent tvOS update. Sep 12, 2019 3:41 PM in response to frankie195 ... Self-publishing via Prime Video Direct helps to provide free exposure and international distribution by giving you control for your titles — from distribution to presentation and marketing to millions of Amazon … Switch your Apple TV’s video to 1080p, start Carnival Row, Switch the Apple TV video back to 4K then resume playback. A poor internet connection is the most common reason for receiving this message when using Amazon Prime on an LG TV. Supported browsers include: Chrome (version 59 or newer) Firefox (version 53 or newer) rkaufmann87, Sep 12, 2019 12:35 PM in response to frankie195, User profile for user: It is an Amazon issue unfortunately. if you did not already, try stopping the Amazon Prime app, switch to 1080p, launch Amazon Prime, start Carnival Row, then switch back to 4K. appears out of nowhere on the Prime Video app for LG webos 4.5. i think 4K SDR is better than 1080p HDR. There is no associated Error Code number. I removed the 2100 resolution setting from Settings - Video, and only left the video as 1024. The fact that two of the most technological, advanced companies can’t do anything to fix this is ridiculous and embarrassing on their end. confirming 300 Mbs stable internet connection, rebooting Cox modem/TV box, rebooting Sony TV in various sequences orders and time delays, Deactivating the TV with Prime and reactivating it, Contacting Amazon Prime Video Tech support  in the Philippines, Contacting 2 Tiers of Cox Video Tech support in Virginia USA, Reinstalling/updating  the Cox App package on the TV box. It’s a hack but it worked for me. September 10th, 2019 it stopped working. Q: